Expedia is a renowned online travel agency (OTA) that offers a vast inventory of travel options to customers worldwide. The company was launched in 1996 as Microsoft Expedia Travel Services and went public in 1999. The mission of Expedia is to make travel accessible to everyone, everywhere. The company has leveraged proprietary technology to connect partners and their inventory to the travelers, making it easy for them to search and book travel arrangements to meet their unique needs and preferences.
Expedia UK, a subsidiary of Expedia, was incorporated in September 1999 and has since been providing customers with a wide range of travel services, including flights, hotels, car rentals, vacation packages, and other activities across the UK. The UK is a vast country comprising England, Scotland, Northern Ireland, and Wales, and Expedia UK offers a diverse range of travel options to meet the diverse needs and preferences of travelers.
The company’s goal is to build great products that facilitate connections between travelers and partners. The Expedia platform is driven by 70+ petabytes of data and has a backing of 20+ years of innovation. The company has been successful in democratizing travel, making it more accessible to customers worldwide. Expedia UK offers a user-friendly website and mobile app, allowing customers to easily search and book travel arrangements that meet their unique needs and preferences. The website can be accessed in English and multiple other languages too.
Expedia UK has established itself as one of the leading online travel agencies in the region, providing customers with access to an excellent blend of travel options. The company’s inventory includes flights from multiple airlines, a variety of hotels ranging from budget to luxury, car rentals, vacation packages, and other activities. The company also offers a loyalty plan called Expedia Rewards, allowing customers to earn points on eligible bookings which can be redeemed for subsequent travel reservations. This also allows travelers to access Member Prices while logged into their account. The loyalty plan is a multi-tier offering, and greater spends and use of the points allow access to higher tiers which offer more perks.
In addition to standard travel services, Expedia UK offers a Best Price Guarantee, promising customers the best possible price on their bookings. The company ensures that customers get the best possible prices on their bookings by matching any lower prices found within 48 hours of booking and refunding the difference. Expedia UK also offers a 5-pound travel voucher as compensation for the inconvenience caused.
Expedia UK also provides travelers with travel guides and other resources that help them make informed decisions. These resources include information on local attractions, activities, and events, helping customers plan their trip better. The company also offers 24/7 customer service and support through a virtual bot to assist travelers with their issues and queries. If the answers don’t suffice, there is also the option of connecting with an agent. The company is committed to providing excellent customer service, and this has helped it win numerous awards for their travel services, including “Best Online Travel Agent” at the British Travel Awards for 10 consecutive years from 2010 to 2019.
Expedia UK’s commitment to providing excellent customer service has helped build trust with customers, ensuring that they have a hassle-free experience when booking travel arrangements. The company’s user-friendly website and mobile app have made it easy for travelers to search and book travel arrangements. The company has been successful in democratizing travel, making it more accessible to customers worldwide.
The loyalty plan offered by Expedia UK is a testament to the company’s commitment to building long-term relationships with customers. The loyalty plan allows customers to earn points on eligible bookings, which can be redeemed for subsequent travel reservations. The more points a customer earns, the higher their tier, and the more perks they get to enjoy.